Privacy Policy

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This Privacy Policy describes how The Breath Factory (including any affiliates, subsidiaries, and its parent company, if applicable – collectively “The Breath Factory”) collects, uses, discloses, and protects your personal information. It applies to information collected in connection with our services, including respiratory health assessments, therapy management, and the use of breathing support devices.

This Policy does not cover how device Manufacturers (e.g., makers of CPAP, BiPAP, or other respiratory devices) handle your personal data. These manufacturers are independently subject to privacy legislation and professional guidelines. For questions about how a device manufacturer processes your data, please contact the manufacturer directly.

For this Policy, a Manufacturer means the original equipment manufacturer (OEM) of any breathing therapy device used as part of your care.

If you are a patient, we collect personal and health information to help assess, diagnose, and support your respiratory health. Information may be collected through:

• In-person visits to The Breath Factory clinic
• Telephone or video consultations
• Our website
• Device manufacturer platforms
• Referrals from your physician
• Insurance providers
• Email or other communications

Types of information we collect may include:

• Contact details: name, address, phone number, and email address
• Identification: date of birth, gender, government-issued ID, health card number
• Medical details: physician referrals, symptoms, diagnoses, prescribed therapies, treatment history
• Device data: serial numbers and usage logs from therapy devices
• Insurance and payment info: insurance provider, coverage details, credit card or banking info
• Lifestyle data: sleep habits, daily routines, other factors affecting therapy
• Other voluntary information you provide during your interactions with us

You are not required to share personal information with us. However, without certain details, we may be limited in our ability to provide our services effectively.

We use patient data for the following purposes:

• Assessment: to understand your condition and determine the appropriate therapy
• Therapy Monitoring: to track progress and make necessary adjustments
• Customer Support: to provide responsive, effective care
• Billing & Insurance: to process payments and work with insurers
• Internal Use: for analytics, treatment improvements, and to create anonymized datasets
• Marketing (with consent): to send you health tips, updates, promotions, or event invites

Where required by law, we will request your explicit consent before using sensitive data.

Data collected from therapy devices may include usage, adherence, and performance metrics. This information helps both The Breath Factory and the Manufacturer:

• Monitor therapy effectiveness
• Adjust settings for optimal outcomes
• Offer technical support
• Conduct legal or regulatory reporting
• Send relevant updates and information

We collect personal information through our website for scheduling, inquiries, educational materials, and marketing communications.

Types of data collected:

• Information you provide directly (e.g., contact forms, appointment requests)
• Information collected automatically via cookies or tracking tools (e.g., browser type, IP address, device ID, page visits)

This information helps us understand site traffic, improve our content, and communicate more effectively with you.

Social Media Widgets on our site may also collect limited personal data. These are governed by the third party’s own privacy policy.Data collected from therapy devices may include usage, adherence, and performance metrics. This information helps both The Breath Factory and the Manufacturer:

• Monitor therapy effectiveness
• Adjust settings for optimal outcomes
• Offer technical support
• Conduct legal or regulatory reporting
• Send relevant updates and information

We use cookies and similar tools to:

• Improve website functionality and user experience
• Understand visitor behavior
• Offer personalized content

You can modify your browser settings to block cookies if you prefer.

We may share your information under these circumstances:

• Within The Breath Factory: clinical teams and staff involved in your care
• With your physician: for coordinated treatment
• With Manufacturers or third-party vendors: to support your device therapy
• With insurers or billing providers: to process claims
• With legal or regulatory authorities: as required by law
• In the event of a merger or acquisition: with authorized parties
• With marketing vendors: only for purposes you’ve consented to
• With your consent: for any other sharing

We never sell your personal information.

Your data may be stored or processed in jurisdictions outside Canada (or your home country). This could include locations where device manufacturers host their servers. We take steps to ensure your information is protected regardless of where it’s stored.

You have the right to:

• Access your personal information
• Correct or update inaccurate details
• Request deletion of your data
• Withdraw consent at any time (this may affect our ability to continue providing care)
• Opt out of marketing communications
• Complain to a relevant data protection authority

Requests can be submitted via the contact information below. We comply with all applicable privacy laws and do not penalize individuals for exercising their rights.

We retain your information only as long as needed to fulfill the purposes outlined in this Policy, or as required by law. You may contact us to learn more about our data retention timelines.

We use safeguards (technical, physical, and administrative) to protect your information from unauthorized access, disclosure, or misuse. Despite our best efforts, no system is fully immune to risks. You can reduce risks by being cautious when sharing personal data online.

Our website may contain links to external sites. The Breath Factory is not responsible for the privacy practices or content of those sites. Please review their policies before providing personal data.

If you have questions, concerns, or requests related to this Privacy Policy, you can contact us at:

info@thebreathfactory.ca

or mail us at 

The Breath Factory - General Manager

208 - 30 Damascus Road

Bedford, Nova Scotia. B4A 1C4